Refund Policy

For eBooks, PDFs, videos or one-time purchases of virtual goods:

A 30-day money-back guarantee. No refunds after this period.

For ongoing membership monthly or weekly payments of virtual programs like Rugby X or other virtual programs:

Until you cancel, billing will continue according to the cycle stated at the time of your purchase.


If you wish to cancel your automatically renewing annual subscription and receive a refund for days not used, contact us with a request within the first thirty (30) days of your initial purchase. We will terminate your membership at the time of refund.
 

After your initial 30-days, automatically renewing monthly subscriptions are non-refundable. If you choose to cancel, your subscription will expire at the end of your billing cycle. As an example, if your monthly subscription occured on the 1st of the month and your cancelled on the 15th, your account will remain open through the 1st of the following month, but you won't be charged any more additional monthly service fees. Any amounts paid prior to your cancellation will not be refunded.

 

For apparel & gear (physical goods):

We are happy to accept returns within 30 days from the date when your order was shipped for in-store credit . We do not offer monetary refunds for returns.
 

If you need to exchange an item, simply return for in-store credit to repurchase what you need. In-store credit issued will be for the exact price you paid for the items minus the discount amount if a discount was applied in your original order. 
 

Returned items must be unworn/unwashed and in new condition - This includes visible signs of use including deodorant/cosmetic stains, perfume, scents, hair, etc. We will not process your return for in-store credit if the items are not within these conditions upon receipt of the items here at Rugby Nation.


WE DO NOT ACCEPT RETURNS ON ANY SWIMSUITS/ONE-PIECES/UNDERWEAR/LAST CHANCE ITEMS FOR IN STORE CREDIT.
 

We will not issue in-store-credit, refund adjustments or exchange items for orders that have already been shipped or placed if they are discounted in a new sale.  These sales are run at random, year round for our amazing customers!
 

*If you received a defective, damaged or incorrect items, contact us within 5 days of when your package was delivered with a photo of the defect or issue to: support@rugbynation.com so we can fix it for you ASAP.

 

How do I get my Return started?

 

US Returns:

 

First, submit a request with us for your return by emailing support@rugbynation.com

Upon approval of your request, we will send you a USPS return label to your Rugby Nation account email. Use that to send your items back to us. 

Required - Include a printed copy of your order confirmation or your packing slip in your return package that lists your order number and items that were ordered with us.

International Returns:

 

First, submit a request with us for your return by emailing support@rugbynation.com

 

Upon approval of your request, please ship your return items to us at:

Rugby Nation, LLC

6128 W 9740 N

Highland, Utah 84003

United States

Required- Include a printed copy of your order confirmation or your packing slip in your return package that lists your order number and items that were ordered with us.

 

What happens once my Return items arrive at Rugby Nation?
Once we receive your return, we will send your personal in-store credit code to your Rugby Nation account email.


Returns may take up to 5 business days to process once they are delivered back to Rugby Nation. We will be sure to process returns and issue your in-store credit as soon as possible.